To remind ourselves that this isn’t because we’re a bad coach or we did something terrible that led to these symptoms. I want us to reframe this as good information. And that’s what I want you to say to that client or patient. 

“Thank you for telling me! That is such important information for me to have and now we can troubleshoot and modify and adjust the strategy that we’re using.  

We’re not going to scrap the exercise. We’re instead going to see if we can do this thing to help you feel better there because I trust that we can make this work for you. I know that this is an important exercise or movement that you want to keep doing.

So, let’s test a whole bunch of things and we’ll see if we can do this in a way that actually feels really good for you. “

Instead of projecting your own stuff onto them, let’s just take a minute, take a breath and then move forward because what I do know is that we often can find a way, we can find the modification. 

We can find that strategy adjustment and make it better without throwing everything out the window that we were trying to do with them. 

So start with your own self first, in your own anxiety, and then thank them for the information and move forward from there.